Our Role

Our role is to provide information on Namibia’s weather and climate to all organizations and individuals who need the information for their activities.

Our Commitment to you

In partnership with you as our customers, we will strengthen Namibia’s capacity to use its abundant and varying weather and climate resources for the benefit of its peoples and the international community as a whole. We realize that weather and climate are natural resources which must be understood if they are to be exploited for the benefit of society. In our work, we will focus on those to whom we provide services. This approach builds on our key values, which are:

Being fair to those who depend on our services.
Being efficient and professional when delivering our services.
Being helpful and courteous at all times.

Our standards applicable to specific work areas

(a) Forecasting Services for Aviation and General Public

We will provide a level of service to standards set by the World Meteorological Organization (WMO) and the International Civil Aviation Organization (ICAO).
The immediate nature of our work and the needs of the users require meeting strict deadlines at the stipulated times.
We will collect, compile, analyse and disseminate immediate meteorological data to the southern Africa regional center and other users.
We will issue Aviation and general public forecasts.
Public forecasts will be issued four times a day at 06:00, 13:00, 17:00 and 19:00 on radio, and once a day on television.
Public forecasts arising from requests will be issued immediately if the validity period is within the period for which routine and regular updates are made; otherwise the forecast will be issued as may be mutually agreed.

(b) Climate data and Consultancy Services

We will ensure that data supplied to you is of acceptable quality using national and international proven quality control methods.
We will adhere to climate data management standards as set by WMO.
In the case of information derived from data analysis, such as statistical inferences, we will inform you of any limitations associated with the results obtained.
We will publish, at regular intervals, climate data and information in general formats that are easy to understand.
Periodic factual and research publications can be obtained from the NMS offices
We will also disseminate briefs on some climate events through the public media.

We will disseminate to our users information of the 10-daily agrometeorological monitoring carried out during the rainy season.
We will compile and analyse remotely sensed data on the state of the vegetation.
We will publish in appropriate formats all results of research work we carry out, and disseminate them to our users.

If You Contact Us

(a) In Writing:

We will reply to you within 10 working days from the date of receiving your letter.
If we cannot satisfy the request within the 10 days, we will inform you and give an explanation.
Our reply will be in English, the official language of Namibia, and will include the writer’s name and telephone number.

(b) By Telephone:

Staff will identify themselves by name, and will use English.
If we cannot satisfy your inquiry immediately, you will be informed when to expect a full reply.

(c) By Personal Visit

If you have an appointment, you will be seen within 10 minutes of the appointment time.
If you do not have an appointment, you will be seen at the earliest possible time.
Visits may be done during the official working hours; 08:00 to 13:00 and 14:00 to 17:00 hours - Monday to Friday.
If we cannot provide the information during your visit, you will be informed when to expect it.

Suggestions and complains

We will welcome suggestions, complaints and even compliments. These can be made to the Chief of the Meteorological Service. If you are not satisfied with the explanations or actions arising from a complaint made, you can contact the Permanent Secretary of the Ministry of Works, Transport And Communication.

What we Expect from You

Because of the multi-disciplinary nature of our services, and therefore quite a wide spectrum of user requirements we ask all users of our products:

To keep us informed about their needs so that we may be in a position to serve them better as well as taking their needs on board during the processes of service reviews.
To present their requests clearly.
To give us feedback, where necessary, on the general quality of the services provided.

To adhere to conditions or agreements attached to the services provided.

How we can be contacted

We can be contacted by correspondence (postal mail, fax, or e-mail), by telephone or by visit. Our Postal Address is: Namibia Meteorological Service
Private Bag 13224
Windhoek
Namibia

Fax: +264-(0)61-2877009

Phone: +264-(0)61-2877001 NMS Chief

+264-(0)61-2877084 Forecasting

+264-(0)61-2877012 Climate & Data

+264-(0)61-2877016 Agromet & Research

E-mail: namibiamet@meteona.com

or fuirab@meteona.com

Our Location:

We are situated at 12C Hugel Street (Behind hostels for Windhoek High School)